Order tracker
Every order has a visible lifecycle and expiration state.
Customers and support agents can see whether an order is pending, in progress, delivered, changed, expired, refunded, failed, or cancelled.
Customer-visible order summary
| Field | Value |
|---|---|
| Order | OW7D-1042 |
| Product | Round-trip temporary reservation |
| Passengers | 2 passengers |
| Route | Singapore (SIN) → Tokyo (HND) → Singapore (SIN) |
| Delivery target | 12 hours |
| Delivered at | 2026-06-11 09:30 UTC |
| Valid until | 2026-06-13 09:30 UTC |
| Booking reference | Shown only on issued reservation support documents, when available from the lawful reservation source. |
Expired reservations are not presented as active after the validity window ends.
Lifecycle timeline
Submitted
2026-06-11 07:42 UTC
Request details and contact email received.
Paid
2026-06-11 07:44 UTC
Payment event linked before fulfillment.
In review
2026-06-11 08:02 UTC
Route and passenger details checked for completeness.
Delivered
2026-06-11 09:30 UTC
Document sent by email; validity window started.
Expires
2026-06-13 09:30 UTC
Reservation is visibly marked expired after this time.
Supported lifecycle states
| State | Meaning |
|---|---|
| Draft | Your request has not been submitted. |
| Submitted | Your request details were received. |
| Paid | Payment was recorded and fulfillment checks can begin. |
| In review | Support is reviewing route, passenger, and compliance details. |
| In fulfillment | The reservation support document is being prepared. |
| Delivered | The document was sent and the validity window is visible. |
| Correction requested | A minor detail needs review before final delivery. |
| Failed | The service could not deliver as promised; support must offer a resolution path. |
| Refunded | A refund decision was processed with a reason code. |
| Expired | The temporary reservation should not be treated as active. |
| Cancelled | The order was cancelled before fulfillment completed. |
Customer resolution paths
- Delivery problem: contact support with order ID and appointment timing.
- Minor typo before delivery: request correction review before fulfillment completes.
- Failed fulfillment: support records a failed state and provides refund or resolution options.
- Refund request: eligibility is reviewed against the published refund policy and fulfillment status.